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Duty Manager - Operations - MANCHESTER

Location
Manchester
Job Type
Airport Services
Ref
154464

Salary: Competitive plus shift and excellent benefits.

Contract: Permanent

Hours: Full time, Mon – Sunday on rotating shift pattern 05.30 – 14.30**

Location: Manchester Airport

Closing date: 20th November 2018

** Please note this will include most weekends and flexibility will be required due to operational needs

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In a nutshell

This role has primary accountability to lead, motivate, engage and co-ordinate all areas of the operation on the day. Both in-source and outsource, to make sure they are well briefed, prepared aligned in delivering the Virgin Atlantic Airways (VAA) service together.

An experienced and strong leader you will provide operational management and direction for all aspects of the VAA airport operation, to:

  • Ensure delivery of consistently outstanding customer experience (with safe, secure and on time performance) in accordance with procedures and policies. Helping to make Virgin the most loved travel brand and deliver on NPS targets.

Day to day

  • Preparing and planning ahead for the operational day considering environmental implications to make can-do decisions safeguarding customer experience and our operation
  • Accountable for effective disruption management, mitigating/limiting potential impact to our customers journey
  • Daily accountability of reaching OTP and revenue targets. You will own the tactical calls and briefings with key partners
  • To cover weekly operational meetings with 3rd party suppliers to review performance and put corrective actions in place
  • Step in for APM where required, chairing monthly meetings both internally and with external 3rd parties
  • Ensure all VAA corporate safety and security processes and procedures are followed at all times. Driving a safe and secure culture.
  • Financially astute you are responsible for ensuring Vendor delivery of contract to agreed Service Level Agreements
  • To collate information from multiple internal and external sources e.g. IOCC, Airport Authority and Turnaround Coordinators you will evaluate to make the right decisions for the operation at the right time.
  • To build and maintain relationships with counterparts at the airport and other key stakeholders and third party suppliers
  • Ensure contractor resourcing and performance is monitored and quality checked. Building productive working relationships so that the service delivered by the vendor staff is indistinguishable to that of VAA employees

About you

Are you an experienced motivational leader with the passion to influence others to achieve results? Do you role model excellence to ensure you team perform to their optimum?

As Duty Manager you will assess complex operational situations and implement solutions, a dynamic forward-thinker you thrive in an agile and demanding environment. A true customer champion, your mission is to provide effortless and personalised experiences through your dedicated team.

Requirements:

  • Excellent conflict resolutions skills
  • Emotional resilience – remains effective under pressure
  • Adept at planning and organising at a tactical level
  • Exposure to working with complex data - assimilates data quickly and uses it to build decisions and brings it to life
  • Advantageous to have an understanding of above and below wing and ramp experience.
  • To be able to gain & hold a MAN ID for both landside & airside activities in line with security background checks

Are you self-starter with added flexibility? This isn't a 9 - 5 operation, are you will be willing to pitch in, especially in times of disruption?

If the above sounds like you and you have exceptional influencing, and communication skills with ability to facilitate operational strategy then we'd love to hear from you.

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger 
 
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.
 
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