Salary: Starting salary of £15,952 rising to £16,822 (upon successful completion of probation), plus shift pay & excellent benefits ** shift pay subject to change
Contract: Full time - Permanent (Talent Holding Pool)
Hours: Based on 37.5hrs per week - Monday to Sunday between 7.00am and 11.00pm
Location: Swansea City Centre, Wales
Closing date: 25th November 2018
Course dates: We currently have spaces on our course running 7th Jan 2019 + Talent Pool
You will be a proud brand ambassador, taking inbound calls from new and existing customers, booking flights, assisting in any queries and engaging with our Flying Club (frequent flyer) members.
Your passion in delivering the best will ensure success and satisfaction in offering our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that best suits their needs. Maximising revenue at every opportunity will naturally flow - we listen to our customers and their needs so no hard sales required.
Deeply motivated by customer care and a genuine interest in travel we look to our dedicated team to make friends with our customers, letting their personality shine through in order to make outstanding connections. We challenge the norm and empower you to be you, no scripts for us. Our people are naturally gifted in engagement.
Seeking both Sales team and Service team members. It will be your responsibility to make every customer feel valued and individual to us, Do you fancy providing the personal and engaging experience that Virgin Atlantic's customers have come to love?
Virgin Atlantic customers call us from around the globe, so we operate 24 hours a day, 365 days a year.
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.
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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.