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Manager - Business Resilience

Crawley, West Sussex  Further Information
Job Type
Operations, Safety & Security
Salary: Competetive per annum plus excellent benefits
Contract: Permanent

Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30 (requirement for rotated 'on call' 24/7)
Location: The Base, Crawley (With frequent requirement to travel overseas)
Closing date: 26th September 2018

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In a nutshell

Are you a born leader? Do you enjoy making decisions in a limited time? Do you react well to pressure? Then this is may be the role for you.

As a leader within the Business Resilience function, you will provide strategic leadership of Virgin Atlantic (VAA) crisis management team to respond to any event that could disrupt our operations, customers or people. This will put you very much at the forefront of our operations planning processes.

A driver of process, you will have a broad cross functional remit to ensure every part of our organisation can respond to major events (both operational and non-operational events).

Day to day

Direct a coordinated can-do approach to handling incidents working in the best intention for customer and the business.

Develop and maintain corporate business continuity and emergency response plans to handle incidents affecting the Company’s aircraft, people and/or operations.

Ensure the Crisis Management Centre are in constant readiness, providing training and briefings to all required stakeholders, arranging and initiating emergency exercises.

Working with other business leads to ensure their own departmental plans are frequently updated and fit for purpose

Educate and work with leaders across the business to ensure that internal structures and external third-party supplier contracts contain an appropriate level of business resilience and Service Level Agreements.

Deliver Support Team training to the airline’s 200+ humanitarian assistance volunteers and 50+ Business Resilience Champions to craft a global cross functional response team in the event of a major incident.

Lead with other Virgin Group companies, Joint Venture partners and airline industry leaders to develop plans and influence external business members to work collaboratively in the interests of the industry.

Lead cross-departmental projects designed to deliver actionable insight that improves decision-making and drives business performance.

Use operational data and incident debriefs to ensure there is a continuous programme of learning across all key points of contact (both internal and external).

Deputise for the Head of Ops Process & Resilience as required at all levels within and outside the Company.

24/7 "on call" rotation and frequent overseas travel.

Representing Virgin Atlantic’s interests at industry and Joint Venture meetings.

About you

We are looking for experience and confidence in decision-making under challenging and stressful circumstances to reach outcomes on operational, commercial and financial issues arising during non-routine operations.

Educated to degree level (or equivalent), with a wealth of experience  in an operational environment coupled with knowledge in other areas e.g. commercial, customer and compliance would be advantageous.

A strong commercial awareness, the ability to see “the big picture” and capability to mediate to reach agreed outcomes are desirable.

To succeed in this role you will need to be a confident collaborator and be comfortable working within tight deadlines and pressure, with all areas of our business. Most importantly, you will be someone who can put the business and our customer’s needs first. If the above sounds like you, we would love to hear from you!

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger 
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.
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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

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