Provide senior leadership input on the organisation’s digital strategy and accountable for technical delivery and ensure that digital change programmes are delivered effectively, in line and consistent with a defined architecture roadmap and technology security standards.
Support partners across the wider business with programmes that have digital dependencies to ensure scope, requirements and delivery are fit for purpose and meet core business objectives.
Identify enablers, opportunities, constraints and implications of business development briefs and expand and find opportunities to use new developments, current systems and other assets more effectively for customers and the business.
Key lead in the business sign off of technical developments and solutions acting as gate keeper for new business tooling to support commercial functions.
Own the delivery of all changes, projects and initiatives by accurately eliciting business requirements and ensuring selected solutions meet business objectives across territories, with the responsibility for the analysis, scoping, delivery and adoption of new systems and the re-engineering of supporting business processes.
Acts as a key point of contact between business users and delivery teams in planning and managing business engagement and change delivery.
Monitor, control and report on the processes for business delivery from requirements, through development and test through to production and implement improvements as required.
Provide end-to-end project and programme management and oversight throughout the project life cycle from initial scoping phase, through planning, estimating & budgeting, scheduling, design & development and full implementation.
Lead an effective testing function to ensure that all products / solutions delivered across digital channels meet agreed and managed quality standards (including but not limited to acceptance test, user acceptance test, regression testing, supporting testing of daily ‘business as usual’ activity and in production / implementation testing and a suitable programme of test automation)
Ensure the blueprint for the digital architectural landscape for peripheral products and services is maintained and audited.
Set and manage SLA agreements with D&D owned 3rd party suppliers.
Lead, develop and motivate the team to demonstrate expected competencies and behaviours, with clear and meaningful objectives and measurable performance targets.
Focus on improving the delivery capabilities of the team and help them to develop a reputation for first class delivery and programme excellence.
Build a succession plan to mitigate risk to the business and develop and nurture talent within the organisation.