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UX Researcher

Crawley, West Sussex  Further Information
Job Type
Salary: Competitive per annum plus excellent benefits
Contract: Permanent

Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Location: The VHQ, Crawley, West Sussex
Closing date: 1 July 2018

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In a nutshell

As User Experience (UX) Researcher you will work in collaboration with our designers, product managers, analysts and developers, and be responsible for helping us establish the research practice, within Virgin Atlantic’s Digital department. You will responsible for running research tasks that bring back insights on all aspects of the flying experience from buying tickets, checking in to how our customers feel whilst onboard. As a UX Researcher, you’ll be comfortable using a range of techniques to help us see opportunities for design improvements, as well as craft hypothesis for optimisation experiments.
Our aim is to build a monthly research cycle, with review/planning every two weeks. Plus strategic planning every quarter.

Day to day

Embedding ongoing research in to all digital projects.
Explore new research techniques and demonstrating the benefits of digital research.
Building and managing our list of test participants
Collect and analyse user behaviours through lab tests, online testing, field visits and interviews, surveys and online experiments.
Writing recruitment screeners, building discussion guides and co-ordinating lab tests
Running contextual interviews and taking part in field studies •Moderating internal and external usability tests, focus groups and workshops.
Advise our Digital Product Managers, Designers and Ecommerce Managers on the most effective research methodology
Build relationships with counterparts in our Data, Marketing, Sales and Customer teams to exchange findings, ideas and plans
Communicate results and illustrating insights in creative ways
Present findings back to project teams
Engage partners from around the business in our research results

About you

Do you have broad experience of qualitative research methods, ideally in an agile environment? Are you educated to degree level or equivalent in HCI, Computer Science, Behavioural Science or a related subject? Then you could be who we're looking for.
With proven experience of working in a user experience related role, you will have a comprehensive portfolio of research related projects. Naturally curious you'll bring exacting standards and a willingness to continually learn from the team and from our users. As a team player you'll have the ability to collaborate and will be comfortable working with a diverse group of people to build ingenious experiences. You'll actively seek ways to make the Virgin Atlantic experience both appealing and simple to use and be a dedicated advocate of a user-centred approach to product development. As a great storyteller and communicator, you'll have the ability to speak fluently to business people, designers, developers and other partners.
If you're well versed in industry standard tools (Clicktale, Silverback, Lookback etc.) and always happy trying out new tools, alongside the above sounding like you, then we would love to hear from you.

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger 
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.
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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

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