As part of the Refunds and Chargebacks team, you will be accountable for the protection and recovery of revenue through multiple channels within the Revenue Accounts Department. You'll regularly engage with off-shore suppliers to ensure that all transactions are processed accurately and timely, whilst ensuring that revenue integrity is maintained.
You will be the dealing with our customers, both by phone and email, providing outstanding service ensuring that you provide a timely and accurate resolution to all queries in an efficient and articulate way. There will also be a requirement to report and deliver specified departmental KPIs.
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. Beyond a whole world of travel opportunities, we also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.
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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.