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Junior Analyst.

Crawley, West Sussex  Further Information
Job Type
Salary: Circa £23,000 per annum dependant on experience
Contract: Full time, 2 fixed term / secondment  positions (4 months and 12 months)

Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Location: The VHQ, Crawley, West Sussex
Closing date: Thursday 24 May 2018

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In a nutshell

As part of the Refunds and Chargebacks team, you will be accountable for the protection and recovery of revenue through multiple channels within the Revenue Accounts Department. You'll regularly engage with off-shore suppliers to ensure that all transactions are processed accurately and timely, whilst ensuring that revenue integrity is maintained.

You will be the dealing with our customers, both by phone and email, providing outstanding service ensuring that you provide a timely and accurate resolution to all queries in an efficient and articulate way. There will also be a requirement to report and deliver specified departmental KPIs.

Day to day

Revenue Protection & Integrity

You will protect and recover revenue across multiple channels within the department. This will include ensuring all transactions are processed correctly, adhering to any company policies, as well as recovering any revenue lost incorrectly.

Identifying and instigating change for the protection and integrity of revenue based on business acumen and analysis

Supplier Engagement

Liaising with off-shore supplier(s) regularly to ensure the timely processing of transactions within agreed SLAs. Providing updates to procedures or policy changes made by Virgin Atlantic to minimalize impact of processing.

You will work closely with the off-shore supplier, interacting with them by both email and phone, to ensure the department KPIs are met.

Reporting & Business Support

Supporting the Revenue Accounts Management team by reporting on specific Workstream KPIs as well as Departmental KPIs. This will require a full understanding of the KPIs and the impact of success and failure of the team to the business.

You will support other areas of the business through regular communication and frequent reporting.

About you

We're looking for someone with a fares and ticketing level 1 qualification (or equivalent experience. If you have an in depth understanding of airline passenger proration and revenue accounting this would be preferable. With a proven track record of managing and delivering small projects, you'll also have excellent MS office skills and experience of manipulating large volumes of data in excel, using the information to draw conclusions, often whilst working under pressure. Previous experience of working with off-shore suppliers would also be beneficial.

With a passion for customer service, you will need strong communication skills with the desire to resolve issues quickly and accurately. As a team player, you will also have the ability to work cross functionally and collaboratively.

If this sounds like the job for you then we would welcome an application.

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. Beyond a whole world of travel opportunities, we also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

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