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Advisor - Customer Centre Swansea - Sales

Job Type
Contact Centre

Salary: Starting salary of £15,952 rising to £16,822 per annum (upon successful completion of probation), plus shift pay & excellent benefits

Contract: Full time - Permanent

Hours: Based on 37.5hrs per week - Monday to Sunday between 07.00 - 23.00

Location: Alexandra House, Swansea 

Closing date: Friday 27th April 

Must be able to start on course scheduled 21st May 2018

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In a nutshell


We genuinely believe in promoting a Sale through Service and look to our amazing team to engage with our customers and match our fantastic products to their needs. This is an exciting opportunity to be a part of our Customer Centre operation as a Sales Advisor. You will be the front line of Virgin Atlantic, taking inbound enquiry calls from new and existing customers and Flying Club (frequent flyer) members.

Virgin Atlantic Airways ambition is to be the airline most loved by our customers. We believe in offering irresistible, effortless and great value experiences. We’re not about the ‘hard sell’; we make our customers feel welcome by providing advice and guidance to help them find the right product that best suits their needs, whilst maximising revenue at every opportunity.


In the Virgin Atlantic Customer Centre, we don’t do scripts, we want our people to make friends with our customers by letting their personalities shine through in order to make great connections.It will be your responsibility to make every customer feel unique and individual to us, providing the outstanding experience that Virgin Atlantic's customers have come to expect.

Day to day


Taking a variety of interesting and challenging calls, your dream to be the best will lead you to exceed the Customer Centre targets.

You will bring our amazing products to life and promote the Virgin Atlantic experience enthusiastically to create unforgettable personal experiences.

In this dynamic environment, you will keep up to date with product improvements, promotions and grow your knowledge to keep you at your best.

Adhering to company policies and procedures and resolving challenging customer queries and problems.

Taking pride in your work, you will behave in a professional and effective manner, putting the customer at the heart of everything you do.

About you


At Virgin Atlantic, we are always striving to provide an excellent customer experience from start to finish, and that’s where you come in. If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our team of Sales Advisors?

You will need to be educated to GCSE level or equivalent, with excellent social skills and a natural ability to engage with customers and make them feel special.


It is a busy role, so working accurately under pressure is key. Previous experience working in a target driven environment would be an advantage, but not essential. To set you up for success we offer comprehensive and on-going training, with over 90 different topics to cover and ongoing assessments. You will therefore be IT confident and competent.


This is no 9-5 role; Virgin Atlantic customers call us from around the globe, so we operate 24 hours a day, 365 days a year. Our shifts require you to work between the hours of 7am and 11pm, between Monday and Sunday.


The targets are high reaching, but realistic and achievable. For those that succeed, the rewards are impressive, including the potential to earn an uncapped bonus scheme*, plus some phenomenal ad-hoc incentives.


Interested? Come and join us in working for a fun, high energy and rewarding company.


*Bonus Schemes form no part of the contract of employment between Virgin Atlantic and its participants. Operation of bonus schemes are entirely at the Company’s discretion, and as such will not be treated as part of base salary. The Company reserves the right to amend or terminate bonus schemes at any time without notice, and is under no obligation to introduce a new scheme at any time.


The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people. 

Click here to follow us on LinkedIn and view our latest company updates and current live vacancies.

To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.


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