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Manager- Performance and Development

London Heathrow Airport  Further Information
Job Type
Cabin Crew Management
Salary: Competetive salary + excellent benefits
Contract: Permanent

Hours: 37.5 hours per week. Working a shift pattern of 4 on 2 off 0630-1530 or 1300-2200.
Location: London Heathrow
Closing date: 20 March 2018

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In a nutshell

Reporting to the Senior Manager Regional- People & Performance, you are responsible for leading and managing a team of Flight Service Managers. You'll be pivotal in ensuring that our largest workforce, Cabin Crew, deliver high performance levels and exceptional customer service at all times. To identify and nurture future talent within your team.

Day to day

Day to day line management of all aspects of teams performance

Be a strong and inspired leader, ensuring highly motivated and driven teams that achieve and exceed key performance metrics

Work with HR to ensure any issues are carried out in accordance with Company Policy

Support, develop and coach teams by flying with crew and team members

Establish high performance expectations from the teams and provide robust developmental feedback

Participate in On-Board Manager recruitment and assessment

Drive NPS and engagement scores across teams to ensure a high performing culture which delivers and exceeds engagement supporting the business objective to be the customers No 1 airline of choice

Celebrate excellent customer service

Build strong relationships with teams using a range of channels including pre-flight briefings, flights, conference calls, grab and go sessions and discussion forums

Ensure regular communication of key business information

Celebrate excellent performance and share best practice across the team

Continually identify areas of improvement for on-board procedures to support on-board key initiatives

Ensure cross-divisional communication with key stakeholders including, Airports, Flight Ops, Logistics and Customer Experience

Cabin representative at the airport during any major incident

Ensure compliance with all Corporate Safety and Security procedures, along with airport procedures

About you

Leading large teams to perform at their best, you'll be an inspirational and motivational manager.

Have you got a track record of driving employee engagement? Working with a remote workforce, engagement with your team is vital to the success of this role. You will have previously managed performance and have an obsession for great customer service in a target-driven environment.

You will be a collaborative team player and an excellent communicator. Great presentation skills and the ability to influence & negotiate at all levels are essential.

A broad airline operational knowledge will place you at an advantage, but this is not a pre-requisite.

As this role will involve flying with your team, as part of our Crew requirements you will need to have an arm reach of 210cm and be able to brace with your feet flat on the floor whilst sitting in our jump seat which is 45cm off the floor (both of these will be checked at interview stage without shoes). Should you be successful you will need to commit to undertaking a rigorous five week crew training programme.

Sound like you? We'd love to receive your application today!

Unfortuantly, we are unable to accept your application if you have previously applied for this position within the last 6 months.  

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger 
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.
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