Reporting to the Senior Manager – Regional- People & Performance, you are responsible for leading and managing a team of Flight Service Managers. You'll be pivotal in ensuring that our largest workforce, Cabin Crew, deliver high performance levels and exceptional customer service at all times. To identify and nurture future talent within your team.
Day to day line management of all aspects of teams performance
Be a strong and inspired leader, ensuring highly motivated and driven teams that achieve and exceed key performance metrics
Work with HR to ensure any issues are carried out in accordance with Company Policy
Support, develop and coach teams by flying with crew and team members
Establish high performance expectations from the teams and provide robust developmental feedback
Participate in On-Board Manager recruitment and assessment
Drive NPS and engagement scores across teams to ensure a high performing culture which delivers and exceeds engagement supporting the business objective to be the customers No 1 airline of choice
Celebrate excellent customer service
Build strong relationships with teams using a range of channels including pre-flight briefings, flights, conference calls, grab and go sessions and discussion forums
Ensure regular communication of key business information
Celebrate excellent performance and share best practice across the team
Continually identify areas of improvement for on-board procedures to support on-board key initiatives
Ensure cross-divisional communication with key stakeholders including, Airports, Flight Ops, Logistics and Customer Experience
Cabin representative at the airport during any major incident
Ensure compliance with all Corporate Safety and Security procedures, along with airport procedures
Leading large teams to perform at their best, you'll be an inspirational and motivational manager.
Have you got a track record of driving employee engagement? Working with a remote workforce, engagement with your team is vital to the success of this role. You will have previously managed performance and have an obsession for great customer service in a target-driven environment.
You will be a collaborative team player and an excellent communicator. Great presentation skills and the ability to influence & negotiate at all levels are essential.
A broad airline operational knowledge will place you at an advantage, but this is not a pre-requisite.
As this role will involve flying with your team, as part of our Crew requirements you will need to have an arm reach of 210cm and be able to brace with your feet flat on the floor whilst sitting in our jump seat which is 45cm off the floor (both of these will be checked at interview stage without shoes). Should you be successful you will need to commit to undertaking a rigorous five week crew training programme.
Sound like you? We'd love to receive your application today!
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.
To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.