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Digital Business Partner

Crawley, West Sussex  Further Information
Job Type
Salary: Competitive per annum plus excellent benefits
Contract: Permanent

Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Location: The VHQ, Crawley, West Sussex
Closing date: Wednesday 30 May 2018

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In a nutshell

This is an exciting role that aims to drive the digital agenda forwards at Virgin Atlantic. As a senior member of the Digital Product Team, you are critical to achieving our vision.
You'll provide a critical link from other business units into the product team and will make it your mission to ensure Virgin Atlantic’s business and global customer needs are always represented, powered by best practice and data. This means that you are up to speed on the latest developments in UX, eCommerce and Agile methodologies and understand the nuances in customer behaviour across different locations. With a global group of stakeholders an excellent supplier and a team of product managers, you will be charged with directing the path to success for the digital activity on our shared platform. Not only will you guide the way by shaping the UX and business requirements for our digital activity, you’ll also seek out new opportunities and problem solve/mitigate where needed. You will be responsible for championing Virgin Atlantic’s needs and ensuring early stakeholder engagement in all multi-million dollar capital projects as well as overseeing the BAU (opex activities) that the team work on day to day.
Tenacious and tactful, you will be an expert in diplomacy and partnering, reporting into the Head of Digital Product you will be responsible for representing the VA brand at senior level meetings as well as:
Act as single point of contact for the specific department in relation to all things digital
Consult on all projects and business as usual
Input into the departmental and central road map
Input into and execute our digital strategy

Day to day

Bridge the gap between a specific business unit and the digital team as the key member of a cross-functional digital team
Be the key stone between a specific Business Unit (Marketing, Revenue Management, Customer Team, Delta) and the Digital Team
Attend department team meetings and strategy sessions
Create and own the Digital Road map for the Business Unit
Present key reports and data points to the Business unit and the digital team.
Inspire, challenge and enable industry-leading digital experiences by making full use of our excellent tools, training and subject matter experts, as well as our data platform, Adobe technology platform, reporting & social intelligence tools.
Provide thought leadership and insight proactively, showcase and demonstrate the power of the tools and technology Virgin Atlantic owns
Discover, embed and share new tools and technology to deliver standout consumer experiences in the digital.
Embed governance, processes, tools and technology into the Business Unit
Ensure success of project implementation within the cross-functional team: delivery aligned with brand expectations, financial goals, and KPI measurements.

About you

It’s preferred you’ll have a postgraduate degree (MSc, MA, or MBA) in a business, marketing or other relevant field with proven digital/technology experience in a B2C environment. You’ll have supervisory experience and proven knowledge of the Adobe Marketing Platform or similar. With demonstrable experience of growth hacking and optimisation, you’ll have previous exposure to a global working environment and have experience with Agile, Scrum and Waterfall project delivery.
Having gained experience working in a consultancy/agency as a consultant, Planner or Strategic Account role you’ll a technical aptitude and the ability to understand complex architecture enough to flag potential impacts of change. Using your excellent communication skills, verbal and written you’ll have the ability to present to groups at all levels and have enthusiasm and a can-do attitude allowing you to get things done.
If you are a team player, self-motivated and results driven, experience of managing website developers/product owners and you’re passionate about customers and delivering world class user experiences, alongside the above sounding like you, then we want to hear from you!

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. Beyond a whole world of travel opportunities, we also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

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