Operating as the primary remote support to circa 100 Retail Stores across the UK, you'll be working as part of a customer focused support team committed to delivering a quality service to the business community, operating in a dynamic environment where our technical infrastructure must continually evolve to meet the demands of the business while maintaining consistent performance and reliability
Resolve incidents and proactively identify solutions to known errors or unreported system issues minimise any loss of service to the business.
Diagnose reported faults so that the relevant internal or external support resources are notified and subsequently manage the escalation and updating of affected users as required.
Work with the team to ensure that the systems supported operate within agreed service levels. Record, measure and report the availability and performance of internal and external systems. This is a key requirement for the business in terms of providing excellence in the provision of support services and problem management.
Assist in the purchasing process of Hardware & Software
Completion of morning checks & End Of Day checks
Provide advice & resolution on the correct use of supported systems
Provide Active Directory, Airwatch, ONelan and exchange administration.
Implement services and equipment to existing technical standards and deployment methods.
Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures.
Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. Beyond a whole world of travel opportunities, we also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.
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