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Information Services Manager

Crawley, West Sussex  Further Information
Job Type
Salary: £40,000 - £50,000 per annum depending on skills and experience 
Contract: Permanent 

Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Location: The Base, Crawley, West Sussex
Closing date: 15 December 2017

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In a nutshell


This is a fantastic opportunity for a Technical Information Services Manager to join our Fleet Technical Engineering department at Virgin Atlantic. You will manage a diverse team that has responsibility for all Engineering & Maintenance technical documentation, procedures and technical authoring.

You will have responsibility for the management and development of a small team, whilst overseeing Financial and contractual agreements.


Day to day

Manage a diverse team, ensuring high performance and employee engagement

Oversight of the technical publications and library and teams; setting priorities, measuring and managing metrics and overcoming complex problems.

 Manage a significant budget and be responsible for accurate delivery. You will also define mid to long-term budget requirements.

Change management to continuously improve the team and move to paperless / mobile technology

 Responsibility for delivering an effective, high quality and compliant technical information service to the VAA Part M and Part 145 organisations. 

Manage data / service contracts with Airbus, Boeing and related vendors

Manage aircraft documentation and software tool requirements for new fleet acquisitions

 Represent VAA at industry conferences and seminars to ensure we remain at the forefront of the industry

 Explore and develop VAA Technology deployment in the field of Technical Documentation / Tool

 Ensure regulatory compliance with related Part M requirements.

Support regulatory audits and resolve any discrepancies

 Support Safety investigations

Support projects – new technology / software etc

About you

As the Technical Services Manager, you’ll ideally be educated to degree level or equivalent HNC/HND with relevant experience and have previous management experience with the ability to motivate teams.  You will have commercial aviation experience in Part M, ideally in the field of data / documentation management.  A good understanding of EASA regulations, particularly Part M / Part 145 is essential.

You will be responsible for conveying key business information, so excellent communication skills, both written and verbally are key to this role. You will be highly motivated, detailed in your approach with drive and enthusiasm to develop a professional team culture. If the above sounds like you, we would love to hear from you!


The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. Beyond a whole world of travel opportunities, we also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

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